How do I make changes my order items?
While we’re unable to change your order once it’s placed, we’d be happy to help you cancel the existing order and start a new one. Please note, new orders will be subject to current lead times and pricing.
How do I cancel an order?
Orders placed within the last 2 hours:
Enter your order details on our Order Status page using the link below. After entering your information, you will see a cancellation link on the next screen.
Orders placed more than 2 hours ago:
If your order was placed more than 2 hours ago, please contact our Customer Experience Team and we will gladly assist you.
NOTES:
- Orders may be canceled for any reason before the item(s) have shipped. Once your order has shipped, you may take advantage of our 30-day no-hassle return/exchange policy.
- We’re unable to adjust orders placed through other retailers. If you purchased Trex Outdoor Furniture from another retailer, please contact them directly to make changes to your order.
Need help with your order?
Select the bottom right 🗨️ icon to chat with our Customer Experience Team about your order.