How do I check the status of my order?
If you purchased products directly from trexfurniture.com, you can check the order status on our website using your order number and email address used to check out.
Order Status Meanings
- Pending: Your order has been submitted and is awaiting payment confirmation or processing.
- Processing: Your order is being prepared, packed, and labeled for shipment in our warehouse.
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Complete: Your order is ready for shipping. This status does not indicate that your order has been delivered.
Once your order reaches "Complete" status, you'll receive tracking information via email that you can use to monitor its progress during transit.
FAQs:
Q: What if the Order Status page doesn't recognize my order?
A: If our system fails to find a matching order after two tries, you’ll be asked to fill out a form for our Customer Experience Team. We'll follow up with you regarding your order status after receiving the form.
Q: How will I know when my order is ready to ship?
A: Once your order ships, you'll get an email with details about the shipped items and tracking info. You can monitor your order online or by reaching out to the carrier (FedEx, UPS, etc.). Please be aware that it might take up to four days for tracking details to show up on the carrier’s website.
Q: I won't be able to receive my shipment on the expected date. Is it possible to reschedule?
A: If you're unable to receive your shipment within the estimated delivery window, you may contact our Customer Experience Team to request a delay.
Q: How do I track the status of an order I made with a different retailer?
A: If you've placed an order via a retail or e-commerce partner, please contact the retailer directly to check your order status.