How do I check the status of my order?

If you purchased products directly from trexfurniture.com, follow these steps to check the order status:

1. Select Check Order Status at the top of the page.
2. Type the order number and email address connected to your order in the required fields.*
3. Select SUBMIT.  

If our system is unable to find an order that matches your information, you’ll be prompted to complete a form. Once we receive it, we’ll contact you about your order’s status. 

*NOTE: Double-check the accuracy of your order information before submitting it (e.g., digits aren’t missing from the order number, the email address is spelled correctly, etc.).

Check Your Order Status

View the latest updates on your in-progress order. 

Need help with your order?

Select the bottom right 🗨️ icon to chat with our Customer Experience Team about your order.