Can I get a replacement for furniture that’s defective, damaged, or not the one I ordered?
If your order was incorrect or you received a damaged or defective item, contact our Customer Experience Team to report the problem and start a warranty claim for a replacement.
Please share the following information with us so we can assist you as quickly as possible:
- Your order number
- Your furniture's serial number(s)
- The original shipping address on your order
- Photos of the affected area(s) on your furniture
See our warranty policies for more coverage details.