Can I get a replacement for furniture that’s defective, damaged, or not the one I ordered?
Whether it’s furniture you’ve had for years or a brand new order, our Customer Experience Team can help you get the replacement parts you need for damaged or defective items, missing hardware, and more.
Read our warranty policy to learn more.
We do our best to ensure everything you need is included in your order. However, if something is missing, contact our Customer Experience Team right away so we can send you the necessary parts.
In certain situations, replacements may not be covered under warranty. If this is the case for you, a cost is associated with acquiring new components.
To find out if your replacement is covered, browse our warranties.
If you ordered Trex Outdoor Furniture products through one of our retail partners, you must contact them for any information regarding your purchase.
Need help with your order?
Select the bottom right 🗨️ icon to chat with our Customer Experience Team about your order.