Can I exchange or return the items I ordered?

If you’re not completely satisfied with your purchase, contact our Customer Experience Team within 30 days of receiving your order so we can start a return or exchange for you.*

*NOTE: Replacement orders are subject to current lead times, and restocking fees or additional charges may apply to products returned after the 30-day period.

How does the return process work?

Here's a breakdown of our return process:*

1. After contacting us to start a return, we'll provide you with a Return Merchandise Authorization (RMA) number.
2. You need to disassemble your product, pack and seal it in the original packaging, and write the RMA number on the outside of the box.
3. Parcel returns: For items small enough to ship via parcel service, we'll arrange a FedEx pickup from your address. No labels are required, as the driver will bring labels for your packages.
4. Freight returns: For items shipped via a freight carrier and palletized, please keep the original pallet and securely place the packages on it. We'll schedule a pickup for your furniture, and email you the shipping documents to give to the driver.

*NOTES: 

• If the original packaging is no longer available, you may use your own packaging or contact us for assistance.
• We are not responsible for packages that are lost or damaged.
• If a product is not returned in resellable condition, your refund may be adjusted accordingly. In such cases, a Customer Experience Team Member will contact you with updates.

See our Return policy for more details.